Mark Brady

For me, it always comes back to people. Relationships. Trust. Doing what you say you’re going to do.

I spent 25 years running my family’s automotive business before moving into customer success in the software world. That change taught me a lot about listening first and selling second—about finding the right fit instead of forcing one.

I came to Bridgetown through baseball, of all things. My sons played on the same team as Dave’s, and over time we got to know each other. We talked business, talked life. I saw how he ran his company—steady, customer-focused, no gimmicks—and I thought, that’s how I was raised to do it.

Now I get to bring that same mindset to Bridgetown: be honest, be nice, follow through. My dad used to say, “If you don’t lie, you don’t have to remember what you said.” That’s stuck with me ever since.

Sales, to me, isn’t about the hard close. It’s about helping people find what works, solving problems fast, and building something that lasts. When you care enough to get it right, customers notice.

Outside of work, I’m with my family—camping, fishing, or at the ballpark watching my boys play. That’s my happy place. Because at the end of the day, it’s all the same idea: good people, doing good work, together.