In our over 20 years of business, we’ve had a lot of questions about our warehousing services. From eCommerce fulfillment to inventory management, here are some helpful answers to our most frequently asked questions. If you still have questions, get in touch or give us a call at 503-528-9705.
Frequently Asked Questions
What industries do you specialize in?
We don’t limit ourselves to any one specific industry. We are a very flexible warehouse and are open to offering our services to pretty much any industry.
How are warehouse rates determined?
Warehouse rates are determined by the warehouse footprint of the product, how quickly the product will be moving in and out of the warehouse as well as any specific handling and shipping requirements that are required of an individual product. We believe that there is no one price fits all when it comes to warehousing products and we will structure our pricing to be competitive and meet the needs of our customers. To receive a quote for your goods, send in a contact form here.
What do you consider short term and long term storage?
Short term is usually considered when storing a customers product for less than a month. Long term storage is usually considered storage of products that will be in our warehouse for a minimum of 1 month and beyond.
Will my goods be safe in your warehouse?
All of our safe warehouses are equipped with the highest level of security for your goods, including: 24/7 state-of-the-art video monitoring with 30+ day retention, cell connected security systems, as well as patrolled yards.
Do you store hazardous materials?
We can store hazardous materials on a case by case basis depending on the product. Please contact us about your hazmat goods.
How can I monitor my inventory levels in your warehouse?
All inventory levels are monitored in our Warehouse Management System (WMS). Customers are provided a login to our system to allow them the ability to monitor their inventory levels in real-time, 24/7, 365 days a year.
What system or software do you use to track inventory?
We use 3PL Central and Ramp Enterprise Systems, both widely recognized and state of the art WMS software systems to track our customers inventory from receiving, storage to final distribution.
What is a 3PL warehouse?
A 3PL warehouse is a link in the supply chain that allows customers to utilize the receiving, storage, and distribution services of the 3PL so that they can have the flexibility to expand and contract as their business changes and not have to incur the costs associated with having to rent, maintain and operate their own warehouse. The 3PL warehouse allows the customer to focus on growing and expanding their core business and not the day to day handling of the product.
How does a 3PL work?
A 3PL works by providing outsourced logistics services pertaining to the movement and management of customer goods from third parties. This can encompasses anything that involves management of one or more facets of procurement, fulfillment, Value Add Services (VAS) and shipping/receiving activities that involves storing or shipping items.
What is a customs bonded warehouse?
A customs bonded warehouse is a secured warehouse in which dutiable goods may be stored, manipulated, or undergo manufacturing operations without payment of duty.
What is your food warehouse pest control policy?
We follow and adhere to the strict guidelines of the Oregon Department of Agricultural, as well as utilize a professional contractor that provides monthly services to ensure that our warehouses are pest free.
What is the difference between cross-docking and warehouse storage?
The difference between cross-docking and warehouse storage is that cross-docking is the unloading of product directly from incoming transport onto outbound transport with little if any, storage in-between, whereas warehousing requires a stock of product on hand to distribute to customers on an as-needed basis.
What is the cross-docking process?
The cross-docking process begins with receiving the incoming freight from one or multiple shipments. The freight is then sorted and segregated per customer requirements. The product is then loaded out onto one or multiple shipments per the customer’s specifications.
How long does transloading take?
Transloading can take anywhere from 30 minutes to 5 hours depending on how the product is received, and the services that our customer is looking for. If the product arrives palletized or in crates, then the process is usually very quick, but if the product arrives loose and needs to be individually unloaded, sorted and segregated and palletized for shipment out, then it can often take hours.
Do you offer case or item pick fulfillment?
We offer both case and item pick fulfillment depending on the customers needs.
How fast can you fulfill my ecommerce order?
We offer a 24 hour turnaround on ecommerce orders based on parameters established in our customer specific SLA (Service Level Agreement).
Do you process ecommerce returns?
We process ecommerce returns by adhering to each customers return policies and clearly stated SLA requirements.
Will my orders be sent to your warehouse automatically or will this be a manual process?
We can do both. Depending on the size of the account and if we have the customer set up into our WMS system.
Can I customize my packaging requirements?
We understand that every customers product is different so we are flexible and can customize packaging requirements.
How will my products be stored for pick and pack services?
For pick and pack services we store each individual product in its own SKU location or forward pick location, to insure pick and pack accuracy when we fulfill a customers order.
How do you ship individual orders?
Individual orders are shipped via USPS, FEDEX, FTL or by local LTL carriers per the customers requirements.
How are claims for damaged pallets handled?
If a pallet is damaged upon receiving and there is a potential claim, a picture of the pallet is taken and immediately sent to the customer for review. The customer then advises the warehouse to continue receiving or to hold the product in quarantine to allow further review.
What happens if there is a discrepancy in inventory count between the warehouse and goods owner?
We perform an immediate inquiry on receipts to and from the customer associated with the sku(s) in question. This inquiry will often times include discussions with the customer. For all customers we have an agreed upon SLA in place to protect both the warehouse and the owner of goods, which allows a very small variance discrepancy in which both parties understand and can recoup any financial loss when a loss occurs.