Trucking FAQs
We handle air freight pickup and delivery, FTL and LTL line hauls, flatbed freight, and container transport. Here are answers to the most common questions about how we move freight. For anything we’ve missed, contact us.
Frequently Asked Questions
Where do you operate?
Pacific Northwest Terminal
Headquartered in Portland, Oregon
Serving Oregon, Washington, and Western Idaho
Midwest Terminal
Headquartered in St. Louis, Missouri
Serving Missouri, Illinois, and a 300-mile radius from St. Louis
Are your drivers properly licensed and insured?
All Bridgetown drivers are licensed, insured, and TSA-cleared. Required certifications are maintained as part of employment.
Is dispatch available 24/7?
Dispatch is not staffed 24/7. Contact our shipping team to review scheduling requirements.
How do I get a trucking quote?
Call Portland 503-528-9705, St. Louis 636-536-9553, or email sales@bridgetowntrucking.com.
How quickly can I get a quote?
We provide quotes within 24 hours, often within one hour.
Can my quoted rate change?
Yes. Rates may adjust based on capacity, market conditions, and fuel costs.
What are "accessorial" charges?
Accessorial charges apply to services outside standard pickup and delivery. These may include inside delivery, detention time, fuel surcharges, or storage.
Can you assist with customs clearance?
Customs clearance must be handled by a licensed freight forwarder or customs broker. We provide customs bonded warehousing and bonded transport services.
Tractors and Trailers
What is the average age of your trucks?
Our fleet averages about 2-years old.
Newer equipment. Lower breakdown risk. Better reliability for your freight.
What kind of tractor trailers do you run?
We operate day cab tractors configured for heavy, legal payloads. Tell us the weight. We’ll match it with the right truck.
- Tandem axle units with a maximum load capacity of 46,000 lbs.
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4-axle units with a maximum load capacity of 61,000 lbs.
What size trailers do you run?
We run:
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20’ and 40’ shipping containers
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53’ dry van trailers
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28’ and 30’ trailers for shorter or specialized moves
If you’re moving ocean or rail freight, that’s typically a 20’ or 40’ container.
If it’s standard over-the-road freight, that’s usually a 53’ dry van trailer.
Tell us what you’re shipping and where it’s coming from. We’ll line up the right equipment.
Shipment Questions
How can I track my shipment?
For freight moving on our trucks, we use Samsara for GPS tracking and Fleet Enable as our TMS to manage load status and documentation.
If you need an ETA, call our Dispatch Team. We’ll give you a clear update based on live data — not a guess.
Can you arrange same day shipments?
Often, yes — depending on the distance.
For longer distances, air freight is usually the only way to make same-day delivery happen, and it comes at a higher cost.
Talk with our team about your timeline. We’ll lay out the options and move fast when it counts.
What is the difference between live load and drop and pick?
A live load means the driver stays on site while the container is loaded. Once loading is complete, the driver immediately returns it to the rail or shipping line.
A drop & pick means the driver drops the container for you to load on your schedule. We come back later to retrieve it and deliver it to the rail or shipping line.
Do I need the exact weight or can I estimate the weight?
Exact weight matters.
It ensures the trailer is loaded safely and legally. It protects against overweight violations, roadside fines, and unnecessary delays.
Give us accurate weights up front. We’ll make sure the load moves without problems.
How many pallets fit in a 53-foot trailer?
Twenty-six standard 40x48x48 inch pallets single stacked or 52 with these dimensions double stacked.
Freight Questions
What kind of freight do you haul?
How do you calculate freight rate?
Every shipment is different.
No two freight moves are the same. Weight, dimensions, handling, timing — it all matters.
Give us a call and let’s talk through what you need to move. We’ll make sure it’s priced and handled the right way.
Do you offer cold chain transportation?
No, we do not.
Do you haul hazardous materials (hazmat)?
Yes. Contact our shipping specialists to discuss your specific transport needs.
Delivery Questions
What if my freight is damaged in transit?
Damage is rare, but if it happens, we handle claims directly and professionally
How long does it take to unload a trailer?
A fully loaded 53’ trailer with palletized, single-stacked freight typically unloads in about 30 minutes.
Double-stacked pallets can take closer to an hour.
Loose, floor-loaded freight takes longer — usually 3–4 hours — depending on weight, quantity, and how it’s packed.
Do Bridgetown drivers help unload?
They can, at the customer’s request. Driver assist is available, but it comes with an additional fee.
Do you use chains, straps, or both for your flatbed trailers?
Bridgetown secures every load to FMCSA standards — no shortcuts.
Our primary securement method is heavy-duty straps rated for the weight and commodity. When the freight calls for it — steel, machinery, dense or rigid cargo — we use chains and binders.
Securement is matched to the load, the weight, and the risk. It leaves our yard tight.
Do you still deliver freight in snow?
Yes. We run when the weather changes. Our trucks are equipped with traction devices–chains or snow socks–so we can keep deliveries moving safely during winter conditions.
FTL and LTL Questions
What is the difference between LTL and FTL?
Less than truckload (LTL) refers to shipping goods that don’t require an entire truck. We offer dedicated line hauls for LTL or we combine shipments to give you lower rates and faster delivery times.
A full truckload (FTL) refers to shipments that need an entire truck’s capacity. We can directly transport large shipments with our FTL services if your shipment is big enough to fill a trailer.
Is Full Truckload (FTL) determined by weight or volume?
A full truckload is determined by both weight and volume.
What if my shipment exceeds a Full Truckload (FTL)?
It will require the customer to arrange a second truck to complete the load.
What if my freight won't fit in a trailer?
Freight that exceeds 53′ dry van dimensions moves on flatbed equipment.
Do you offer local cartage and final-mile delivery?
We do. We offer freight solutions from dock to door.